Refund Policy
1. Overview
This Refund Policy governs all refund requests for Elite IPTV TV subscriptions purchased through our website at eliteiptvtv.com or via our WhatsApp ordering process. By subscribing to our service, you agree to the terms of this Refund Policy.
Because IPTV subscriptions involve immediate delivery of digital content and service access, refunds are handled on a case-by-case basis. We encourage all prospective subscribers to take advantage of our free trial before purchasing a paid subscription.
2. Situations Eligible for Refund
We consider refund requests valid in the following circumstances:
| Situation | Eligibility |
|---|---|
| Service is completely non-functional from the moment of activation and our support team cannot resolve it within 48 hours | ✓ Eligible |
| Subscription was charged twice for the same order (duplicate payment) | ✓ Eligible |
| Technical issue attributable exclusively to our servers prevents any access to the service for more than 72 continuous hours | ✓ Eligible |
| Subscription credentials were never delivered despite confirmed payment | ✓ Eligible |
All eligible refund requests must be submitted within 7 days of the subscription start date. Requests submitted after this window will be reviewed at our sole discretion.
3. Situations Not Eligible for Refund
Refunds will generally not be issued in the following situations:
| Situation | Eligibility |
|---|---|
| Change of mind after subscription activation | ✗ Not Eligible |
| Buffering or quality issues caused by your internet connection speed or instability | ✗ Not Eligible |
| Specific channel or content not available (content availability may vary) | ✗ Not Eligible |
| Inability to set up the service due to device incompatibility that was not disclosed at time of order | ✗ Not Eligible |
| Subscription sharing or credential disclosure resulting in account suspension | ✗ Not Eligible |
| Requests made after 7 days from subscription start date (except exceptional circumstances) | ✗ Not Eligible |
| Requests from accounts suspended or terminated for Terms of Service violations | ✗ Not Eligible |
4. How to Request a Refund
To submit a refund request, contact our support team through one of the following channels. Please include your full name, the email or WhatsApp number used for the order, your order date, and a clear description of the issue.
- WhatsApp (Fastest): Message us at +1 (970) 678-6706 with “Refund Request” as the opening message
- Email: Send your request to contact@eliteiptvtv.com with subject line “Refund Request – [Your Name]”
Our team will acknowledge your request within 24 hours and work to resolve the underlying issue before processing a refund where possible. In many cases, a technical fix is faster and more satisfying than a refund.
Contact Support on WhatsApp5. Refund Processing Timeline
Once a refund is approved, the processing timeline depends on your payment method:
- Credit/Debit Card: 5–10 business days to appear on your statement
- PayPal: 3–5 business days
- Cryptocurrency: 1–3 business days (converted at the rate at time of original payment)
- Other payment methods: Timeframe communicated at time of approval
Refunds are issued to the original payment method used for the subscription. We cannot redirect refunds to a different account or payment method.
6. Chargebacks
We ask that you contact us before initiating a chargeback with your bank or payment provider. Filing a chargeback without first contacting us may result in:
- Immediate suspension of your account and all associated services
- Permanent ban from future subscriptions
- Reporting of fraudulent chargeback activity to relevant fraud prevention services
Legitimate disputes are always resolved faster and more favorably through direct communication with our support team than through chargeback procedures. We are committed to finding fair solutions for genuine issues.
7. Free Trial Policy
Our free trial is provided at no cost and requires no payment details. Because no payment is made for the trial, there is nothing to refund. If you experience issues during your trial, please contact our support team — we will resolve them promptly so you can properly evaluate the service.
We encourage all users to fully test the service during the trial period before committing to a paid subscription. Trial limitations, if any, will be communicated at the time of trial activation.
8. Contact Us
For refund requests or billing questions, reach us at:
- WhatsApp: +1 (970) 678-6706
- Email: contact@eliteiptvtv.com
- Contact page: eliteiptvtv.com/contact-us/