1. Introduction

This Privacy Policy describes how Elite IPTV TV (“we”, “our”, “us”) collects, uses, stores, and protects personal information when you use our website at eliteiptvtv.com and our IPTV streaming service (“the Service”).

By accessing our website or subscribing to our Service, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our website and services.

2. Information We Collect

Information You Provide Directly

• Name and contact details (email address, WhatsApp number)
• Payment information processed through our secure payment gateway
• Device type and preferred IPTV application
• Support communications sent to us via WhatsApp or email
• Information submitted through our order or trial request forms

Information Collected Automatically

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on our website
• Referring website or search term
• Device information (operating system, screen resolution)
• Cookie data (see Section 6)

Subscription and Usage Data

• Subscription plan and duration
• Account activation and renewal dates
• Support tickets and resolution history

3. How We Use Your Data

We use the information we collect for the following purposes:

• To process and activate your IPTV subscription
• To send subscription credentials and setup instructions
• To provide customer and technical support
• To process payments and issue receipts
• To send service-related notifications (renewals, updates, outages)
• To improve our website and service quality
• To prevent fraud and protect service integrity
• To comply with legal obligations

We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects on you.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to any third parties for marketing purposes. We may share data only in the following limited circumstances:

• Payment processors: Secure third-party payment gateways to process transactions. They receive only the information necessary to complete the payment.
• Service providers: Trusted technical partners who assist in operating our website and delivering the Service, bound by confidentiality agreements.
• Legal requirements: When required by law, court order, or governmental authority, we may disclose information as legally compelled.
• Business transfers: In the event of a merger or acquisition, user data may transfer to the new entity under equivalent privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure storage of subscription credentials with restricted access
• Regular security reviews of our systems and infrastructure
• Limiting access to personal data to authorized personnel only

While we take data security seriously, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but commit to using industry-standard practices to protect your data.

6. Cookies and Tracking

Our website uses cookies — small text files stored on your device — to improve your browsing experience. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly. These cannot be disabled without affecting site functionality.
• Analytics cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). Data is aggregated and anonymized.
• Preference cookies: Remember your settings and preferences for future visits.

You can control cookie settings through your browser. Disabling cookies may affect certain website features. By continuing to use our site, you consent to our use of cookies as described here.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data where no legitimate reason exists for us to retain it
• Right to restriction: Request restriction of processing of your personal data
• Right to portability: Request a transfer of your data to another provider in a commonly used format
• Right to object: Object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, contact us at contact@eliteiptvtv.com or via WhatsApp at +1 (970) 678-6706. We will respond within 30 days.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy or as required by law. Specifically:

• Active subscription data is retained for the duration of your subscription plus 12 months
• Payment records are retained for the period required by applicable financial regulations
• Support communications are retained for 24 months from the date of the interaction
• Website analytics data is retained in aggregated form only, with no personally identifiable information retained beyond 26 months

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized.

9. Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at contact@eliteiptvtv.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Changes are effective immediately upon publication on this page. We recommend reviewing this page periodically.

Material changes will be communicated to active subscribers via email or WhatsApp notification where feasible. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

• Email: contact@eliteiptvtv.com
• WhatsApp: +1 (970) 678-6706
• Website: eliteiptvtv.com/contact-us/